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Terms and Conditions |
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Q. Which are your reservation and payment policies? |
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Once you request reservations we
will proceed to book all the services (subject to availability).
Once they are confirmed we will provide you with a confirmation
of services sent by e-mail (or by fax if you prefer).
Once a service is confirmed, any change must be done
by fax or by e-mail, and it will be subject to availability.
A credit card authorization form will be submitted
with our confirmation of services. Please fill in this
form, sign it and return it to us by fax (506) 268-2004
or e-mail, to secure your reservations, otherwise services
will be canceled.
No charges will be made to your credit card until
30 days prior to your arrival date, when the full payment
has to be done to guarantee your spaces. We will advise
you of the deadline for your payment which must be received
before the specified date (time limit) in order to avoid
cancellation of services. During Holidays periods and/or
high season, a deposit may be required to hold the confirmed
services and payment has to be done 60 days prior to
arrival date.
In some cases part or full payment will be required
before 30 or 60 days prior of arrival date, depending
on the season and according with vendors’ policies.
Reservations done within 30 days of travel date require
full payment upon receipt of our confirmation, otherwise
it will be cancelled.
At this moment Costa Rica Travel and Comfort accepts
only Visa credit card or wire transfers.
If you choose to pay by wire transfer, please, due to
deadlines, have in mind that it will take at least 10
working days for your payment to be received in our
offices. |
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Q. What will be included? |
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A. At the moment of the price quotation
we will specify what is included on your itinerary or
individual services, and we will reconfirm what is included
at the moment of sending you the confirmation of services.
Travel voucher will be sent to your e-mail address or
delivered to you at the first location of contracted
service in Costa Rica, specifying all services included. |
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Q. Which are your cancellation policies? |
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As part of our excellence in service,
we understand that unexpected circumstances may happen
and you have to cancel your plans. In case of cancellations,
we will try to help you as much as possible, but we
are restricted by the individual policies of the vendors
(hotels, tour operators, transportation companies and
others). All cancellations must be received by fax or
by e-mail.
The following refund policy will
apply in addition to any supplier fee or penalty. (DO
NOT apply for the Holiday period and High Season)
If we receive your cancellation:
30 to 21 days prior to arrival date – 75% reimbursement,
25% penalty
21 – 15 days prior to arrival date – 50%
reimbursement, 50% penalty
Less than 15 days – No reimbursement – 100%
penalty
During Holidays periods and High
Season cancellations policies will be according to the
vendors’ policies, so refunds will be subject
to any supplier penalty.
No refunds will be made due to weather
delays, flight cancellations, unused services or no
shows. |
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Disclaimer: our responsibility. |
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Costa Rica Travel and Confort
S.A, is a travel agency that acts only as agent for
passenger in regard to travel, making arrangements with
domestic airlines, hotels, rent a cars, tour operator
and other independent parties to provide travel services
that passenger purchases. All these companies are independent
suppliers over whom Costa Rica Travel and Confort do
not have direct control. In absence of negligence or
mistakes from us, we are not responsible for any claims,
losses, injury, accident, additional expenses, damages
or delay of baggage or other property, delay or inconvenience,
cause by: the act or omission of any vendor (hotels,
airlines, tour operators, transportation companies,
rent a car, and any other third party); delay or changes
in international flights schedules; mechanical problems;
governments decisions and it’s consequences; weather
or other factor beyond our control, failure to obtain
or bringing documents when required, failure to follow
instructions of the policies of the different vendors,
cancellation or penalties for any reason in travel services
arranged, medical or health problems or physical disabilities.
Costa Rica Travel and Confort S.A
reserve the right to cancel or alter the travel services
at its discretion, having always security and safety
as a priority over anything else. In case of changes
or cancellations done by our company, refund of the
specific services will be done. Suppliers reserve the
right to decline or cancel any service either for security
and safety reason of the passenger/s or for not following
their policies and procedures, interfering in the operation
of the tour or the rights, welfare or enjoyment of the
other tour passengers. In this case the refund for unused
land services is subject to vendors policies. |
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Paddle & Volcano
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